Artificial Intelligence (commonly known as AI) is a term that was coined by John McCarthy in 1956. In simple definition, AI is a section of computer science devoted to simulating ‘intelligence’ in machines and allowing computers to handle or help with tasks that a human normally would.
The ‘machines’ described here can be anything from a small app on your phone to an entire assembly line of robotics. They use a variety of different AI techniques, either combined or independently, to achieve some really great things.
The 3 ‘common’ techniques behind AI are:
- Natural Language Processing – The understanding of human language in a natural, fluid way
- Machine Learning – The ability for computers to learn from experiences
- Deep Learning – A subcategory of machine learning which uses networks to gain knowledge without being ‘supervised’
Current Uses of AI
While AI has been around for a number of years, only recently has it begun to really hit its groove. Voice-activated assistants such as Siri and Alexa are now a common place, especially among the younger generations. Machine learning is used in many different software programs and apps in varying degrees.
In addition to more user acceptance, the technology has also begun to catch up with the ambitions of AI. Faster processing power and more RAM has allowed for deeper learning and quicker response times. APIs have made grabbing data quickly a breeze, and new NLPs such as Wit.ai and DialogFlow (previously API.ai) help cross the bridge for understanding human language.
AI for Business
The practical uses of AI for business and benefits to companies of any type are huge. Chatbots can help provide customer service 24 hours a day, either in addition to or in replacement of human helpers. Machine and deep learning can help understand user tendencies, thus increasing conversions among all customers, new or returning. Natural language processing makes it easier to connect with your users and provides an easier shopping solution for eCommerce. The list goes on and on!
Your competition may already be implementing some or all of these techniques. Are you?
Smart Convos Can Help!
Whether you have general questions on AI, or are in need of a new artificial intelligence project for your company – Smart Convos can help. Give us a call (770)635-8850 or fill out the form below to get started today!